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How to manage your organisation’s communication effectively from A to Z

14 May -  4 June 2021

3-day course of 24 hours over 4 weeks, Fridays 9-12 AM CET 
Starting at CHF 440 - 20% off to support civil society

Image by You X Ventures

Image:You X Venture on Unsplash 


Resources allocated to communication often focus on the implementation phase and more specifically on the production of tools such as flyers, a new Website or a video. The planning and evaluation phases of strategic communications, as well as the proper dissemination and promotion of tools are too often neglected. Consequences? The different communication activities carried out by the organisation may lack relevance and results are not what they could be. Taking a more strategic approach, dedicating more thinking to the overall communication of the organisation and its activities, and evaluating more properly the actions undertaken, will optimise the available resources and lead to better results.

The course features presentations, experiential learning and sharing experiences, readings, facilitated discussions, individual and group activities.


This online live course is intended for practitioners with different profiles who want to strengthen their capacity in strategic communications, including - but not limited - to:

  • Practitioners already working in communication for a non-profit organisation such as an NGO, an association, a foundation or an UN agency who are specialised in one area of communications, such as media relations or reporting and would like to have a more holistic approach to communication 

  • Persons who are planning to take more responsibilities in communication

  • Practitioners with limited experience who want to strengthen their overall skills in communication management 

  • Practitioners who have learned by doing without any specific training in communication;

  • Persons working in the non-profit sector but not in communication such as project or programme staff who want to work in communication;

  • Heads of non-profit organisations, offices and departments with decision-making power in communication who want a better understanding of critical communication challenges and solutions;

  • Practitioners working in communication for the private or public sector who want to move into the non-profit sector and understand the differences between the sectors.


Following this course, participants will be able to more efficiently manage their time. More specifically, participants will be able to:

  • Identify strengths, weaknesses and areas of improvement of an organisation’s overall communication’s strategy

  • Undertake an internal audit of their organisation’s communication

  • Develop a communication strategy and plan of action

  • Assess and review communication tools, target audiences and messages; make recommendations and propose measures for improvement

  • Take concrete measures to close the gaps in the current communication strategy or its implementation, in accordance with priorities and resources

  • Reach out effectively and get messages across to different target audiences using the most relevant tools and messages

  • Build the overall capacity for managing the communication of an organisation; continued learning.


Module 1: Getting started – Analysing the overall communication paradigm and its challenges 

  • How does communication contribute to the realisation of the organisation’s vision, mission and strategic objectives

  • The necessary alchemy of the main modalities of communication: target audiences/messages/channels

  • Differences between an internal audit of  communications, a policy, a strategy and a plan of action

  • Assessment of your organisation’s communication status: Where does it stand, are there any gaps to close?

Module 2: Planning for success – Developing a sound strategy and framework of action for impactful communication activities

  • Analysis of past actions and current aspirations: internal audit; what does it cover? 

  • What does a successful strategy look like? What does it include? Why should each organisation have a strategy? 

  • Indicators of success for communication activities and means of verification

Module 3: Bringing sound communication alive – How to use the most relevant tools and messages for maximal outreach to identified target audiences

  • Review of possible communication tools: their characteristics, differences, pros and cons, relevance of their choice

  • Message design: do’s and don’ts

  • Outreach: much more than a distribution list


At the end of the course, each participant can avail of a credit of 45min for personalised coaching to support the implementation of action plans and for any questions related to it. The coaching is provided by the trainer of this course. It is valid for a period of two months after the course. 


This course is the equivalent of a three-day in-person course. It takes approximately 24 hours, thereof 12 hours of live online classes, about 12 hours of live working groups on case studies and exercises with other students, reading and individual work. The trainer maintains the same level of interaction as in an in-person course.
Click here for our Terms & Conditions. 

Trainer: Laura Faehndrich




Course dates (all times are GMT+1): 14 May - 4 June, Fridays 9-12 AM

Two types of certificates are available for this course (fees in Swiss Francs, CHF):

Certificate of AttendanceAfter completing the course programme

Early bird fee until 13 April: CHF 330 instead of CHF 410, thereafter CHF 440 instead of CHF 550.

Certificate of Achievement: After passing successfully the exam at the end of the course programme

Early bird fee until 13 April: CHF 370 instead of CHF 460; thereafter CHF 470 instead of CHF 590.

Max. 16 participants - register early to secure your participation

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